Refund policy

REFUND 

We would love for you to like our products. Bluedot’s return or exchange policy applies only if the product is damaged, defective, or incorrectly delivered. We carefully inspect each product prior to shipment and request you to open and check all furniture for any defect/damage at the time of delivery. Any such issue should be notified on the delivery challan and AWB/consignment copy. Any claim of transit damage will not be considered if not notified at the time of delivery itself.  You can WhatsApp us on +91 9653187432 / email us at info@bluedotdesign.in with the product ID and the images of the defect.

If the product is within the warranty period, and there is structural damage, please get in touch with our Customer Care representative with order ID and images of the defective product. We will make all endeavors to repair or replace the product. This does not apply to finishes and fabric. Please note, there may be errors in the prices, descriptions or images of certain products, and we must reserve the right to restrict orders of those items. In case of a replacement offered, the order or product will be replaced with the originally ordered item and cannot be changed against a variation in the current order (example Upholstery, Wood Finish or any customisation), new order or a different product. We will offer a replacement or refund for any defective items within 15 days of the receipt of the product in our warehouse. This means that once the refund is approved, the customer will get the refund within 15 days in his/ her account. For merchandise picked up at home, refunds will be processed once it has been received at our warehouse. Depending on your pick-up location, the processing of this refund can take up to 30 days. 

Address- Sakinaka, Andheri East, Mumbai, Maharashtra 400072.

Email- info@bluedotdesign.in

CANCELLATION

Most of our furniture is customised as per your specifications. We begin production immediately upon order and the furniture is built to your specifications. The order cannot be canceled, changed, returned or refunded at any time. 

Furniture that is refused because it does not fit through an entryway will be the customer’s responsibility as we encourage you to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms.